Shipping policy

Shipping Policy – Nexon Store

At Nexon Store, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines all important details regarding order processing, delivery timelines, shipping methods, and related information to ensure a smooth shopping experience.

Order Processing
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day. Once your order is processed, you will receive a confirmation message along with tracking details.

Delivery Time
We aim to deliver all orders within 4 to 5 working days. Delivery times may vary depending on your location, weather conditions, or unforeseen circumstances. While we strive to meet the estimated delivery timeline, delays may occasionally occur due to factors beyond our control.

Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase. From time to time, Nexon Store may offer free shipping promotions on selected products or orders.

Order Tracking
Once your order is shipped, you will receive tracking information via SMS or email. You can use this information to track your parcel and stay updated on its delivery status.

Delivery Partners
We work with reliable courier services to ensure your products are delivered securely and on time. However, Nexon Store is not responsible for delays caused by courier companies or external factors.

Incorrect Address or Contact Details
Please ensure that your shipping address and contact information are accurate at the time of placing your order. Nexon Store will not be responsible for failed deliveries due to incorrect or incomplete details.

Delivery Attempts
Our delivery partners may attempt to deliver your order multiple times. If the delivery is unsuccessful after several attempts, the package may be returned to us.

Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact our customer support team within 48 hours of delivery. We will investigate the issue and provide a suitable resolution.

International Shipping
Currently, Nexon Store may limit shipping to selected regions. Any applicable customs duties or taxes for international orders will be the responsibility of the customer.

Contact Us
If you have any questions regarding our shipping policy, feel free to contact our support team. We are always here to assist you.

At Nexon Store, we strive to provide a reliable and transparent shipping experience for all our customers.